The Well Pet Hospital

The Well Pet Hospital presents itself as a dedicated pet-only veterinary practice (the website also describes it as “cat friendly” and “family friendly”). The service mix on the website includes both medical and surgical work, with orthopaedic repair listed as a specialty, and reviews describe cases ranging from very sick kittens needing ongoing support to urgent cat assessments and complex end-of-life care for a diabetic dog.

Decision-relevant details owners repeatedly mention include

• •Follow-up calls after treatment/hospital care (one owner described “many follow up calls” while their kitten regained weight and recovered).
• •Clear, step-by-step explanations of procedures and next steps during appointments, including in urgent situations.
• •Transparent discussion of costs during the consult and again at reception, with one review noting there was “no pressure” and that paying on collection was offered.
• •Willingness to see urgent cases quickly (including being “fitted in” for an emergency cat situation).

Services

From the clinic website

• •Medical services
• •Surgical services
• •Vaccination
• •Neutering
• •Weight management
• •Pet Care Plans
• •Orthopaedic repair (listed specialty)

From the latest reviews available to us (examples of what owners brought pets in for / what was handled)

• •Urgent cat situations where the vet took time to assess and explain a plan
• •Hospital care for a severely unwell kitten with weight loss and appetite problems, with follow-up calls during recovery
• •Care for a very unwell diabetic dog late at night, including staying with the dog through the night and into the early hours (as described by the owner)

People

• •Darren (role not stated): mentioned by name in a review involving a critically ill diabetic dog. The owner describes him telling them to bring the dog in straight away, staying late into the night with the dog, and being back early the next morning.
• •Reception team: described as welcoming, friendly, and helpful; one owner noted that costs were explained again at reception after being discussed in the treatment room.
• •Vets/clinicians (unnamed): owners mention pets being put at ease, and procedures being explained “step by step,” including during emergency fit-in appointments where the owner didn’t feel rushed.

Reviews

Google rating: 4.9 stars from 433 reviews. “”

• •Owners repeatedly describe clear communication: step-by-step explanations of what’s being done and what comes next, including for urgent visits.
• •Follow-through is mentioned, including multiple follow-up calls during a kitten’s recovery.
• •Several reviews highlight how the team handles stressful situations: fitting in urgent cases, not rushing the appointment, and (in one account) staying with a critically ill dog late into the night.
• •Pricing feedback is mixed: one reviewer praises transparency about costs and “no pressure,” while another explicitly raises concern about “extremely high prices” for procedures/medication and suggests options like paying in instalments.